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Support & Status

How to get help with mit.nonlocally.org, and where to check whether the platform is up.

Getting help

  • Bugs, missing features, confusing pages: use the feedback form — no account needed. Include what you did, what you expected, and what happened (and the affected page, endpoint, or notebook). Signed in to the chat? Rate any reply and describe what went wrong; that reaches the same queue with the conversation attached. (The source repository is private, so there is no public issue tracker.)
  • Security reports: do not open a public issue for an exploitable problem — email the maintainer privately. See SECURITY.md.
  • Account / access questions: contact the platform administrator.

Status page

Platform health and incident history are published on the status page. Until a hosted status page is linked here, current health can be checked at the service health endpoints (e.g. the marimo-proxy /health route) and via the deploy workflow status in GitHub Actions.

The public status page URL will be linked here at launch (tracked by GOAL.md gate G3, test_support_and_status_page).

FAQ

Q: How do I sign up? Sign in with Google or GitHub at https://mit.nonlocally.org. New accounts use self-service signup subject to the approval policy.

Q: Where are my notebooks stored? Are they private? Your notebooks live on your own per-user storage and are private to you. The shared/ gallery is read-only to others unless you submit a notebook for publication. See DECISIONS.md (D5, D7) for retention and collaboration policy.

Q: My code execution was blocked / rate-limited. Code runs in a sandbox that blocks network access, process spawning, and filesystem access outside the working directory. Execution and API endpoints are rate-limited per user; a burst returns HTTP 429 — slow down and retry.

Q: Which models are available? Claude, OpenAI, and local Ollama models, selectable from the chat model picker. The set is curated and surfaced in the UI.

Q: How do I report that the site is down? Check the status page first; if it shows healthy, send a note through the feedback form with the timestamp and what you were doing.